PassWithAI.com - Refunds & Dispute Policy

PassWithAI.com Refund & Dispute Policy

1. Introduction

At PassWithAI.com, we are dedicated to delivering the best AI-powered practice questions, answers, and tutoring support. While we make every effort to ensure that the content is accurate and reliable, please note that AI-generated content may still contain errors. This Refund & Dispute Policy outlines your rights and how we handle refund requests, disputes, and any issues that may arise.

2. Consumer Rights Under UK Law

Under UK law, consumers have the right to a 14-day cooling-off period for services purchased online. This gives you the right to cancel your purchase and receive a full refund, provided the service has not been fully accessed or consumed.

3. AI-Generated Content Disclaimer

While we use advanced AI models and undergo rigorous checks to ensure the quality and accuracy of the practice questions, answers, and explanations provided by our AI Tutor, it is important to understand that the AI-generated content may still contain inaccuracies or errors. We strive to provide the most accurate material possible, but we cannot guarantee that all content will be completely error-free.

4. Refund Eligibility

Refunds will be considered under the following circumstances:

Cooling-Off Period: If you change your mind about the service, you have 14 days from the date of purchase to request a full refund, provided the service has not been fully accessed or consumed
Significant Service Issues: If you experience a significant issue with the service that affects its core functionality (e.g., you are unable to access critical content), you may be eligible for a refund, subject to our discretion.
AI Errors Impacting Experience: If the inaccuracies in the AI-generated content significantly impact your experience or learning outcomes, you may be eligible for a refund, subject to our discretion. Minor errors or isolated instances will not typically qualify for a refund unless they substantially disrupt the service.

5. Refund Exclusions

Refunds will not be provided in the following situations:

If the 14-day cooling-off period has passed, or if the service has already been accessed or consumed.
If the AI-generated content contains minor errors or inaccuracies that do not significantly affect your learning or exam preparation.
If the content delivered by our AI Tutor does not meet your personal expectations or if you do not pass your examination after using our service.
If the issues are a result of user error or failure to follow the provided guidelines.
If the issues are a result of a breach of our Terms & Conditions or any unlawful action.

6. No Guarantee of Examination Success

While we strive to provide you with the highest-quality study material, we cannot guarantee that you will pass your examination after using our service. Our AI Tutor and practice questions are designed to support your learning, but the outcome of any exam is influenced by numerous factors, including your preparation, study habits, and exam conditions. As such, no refunds will be provided if you do not pass your exam after using our service, as the outcome of the exam is not guaranteed by our service.

7. Dispute Resolution

If you have a dispute or issue with the service, please follow these steps:

Contact Us: Reach out to our customer service team via a contact form available after you log in to your account and explain your issue.
Response Time: We will respond to your complaint within 14 days from the date of receipt.
Resolution: If we are unable to resolve your issue satisfactorily, we will guide you through the dispute resolution process.

8. Refund Process

To request a refund, please follow these steps:

Contact our customer service team via a contact form available after you log in to your account and explain your issue and reasons for your refund request.
We will review your request and assess whether it meets the criteria outlined in this policy. If eligible, we will process the refund to the original payment method within 10 business days.

9. Consumer Protection

This Refund & Dispute Policy does not affect your statutory rights as a consumer under UK law, including your right to a refund under the Consumer Contracts Regulations if the service is defective or not as described.

10. Modifications to the Policy

We may update this Refund & Dispute Policy periodically. Any changes will be posted on our website, and the revised policy will apply to all new purchases made after the date of the update.